Welcome to Our Help Site

• How can I change my password?
• How can I change my password?
• How can I contact customer services?
• How can I delete my account?
• How do I create my account?
• How do I update my account?
• I forgot my password. How can I access my account?

See all articles in Account →

• By Email
• By Livechat

• Do you ship internationally?
• What are the shipping methods and charges?
• What should I do if my goods are damaged, or if I do not receive what I ordered?
• Why was my order shipped separately?

• How do I add a discount code?
• How do I cancel an order?
• How do I change/modify my order?
• How long will it take my order to arrive?
• What should I do if I did not receive a confirmation email?
• What size should I choose?
• Why didn't I get an email about my order being shipped?

See all articles in Orders →

• Am I able to apply multiple discount codes?
• My coupon code doesn't work. What should I do?
• What currencies do you accept for payment?
• When will I be charged?
• Why can't I check out?

• Delivery Lead Time
• How to check my order delivery status?
• How to collect?

• How to hand wash silk at home？
• I have a quality concern about my item. Who should I contact?
• What is the difference between acetate and triacetate?

• How long does it take for my refund to be processed?
• Is there is a return fee?
• What is your return procedure?
• Which items couldn’t be returned or refunded?
• Will I get full refund for my return?

• Is it safe to order from you?
• Will GOELIA save my personal information?