Orders
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To use a discount code, you can simply enter it into the “discount code” field located on the payment page and then input the discount code. Once the code has been validated, the offer will automatically be taken into account in your order.
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The first thing to do is send us an email with all the necessary information stating you wish to cancel your order. We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive ...
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How do I change/modify my order?
If your order hasn't been placed yet, you can change it directly in your shopping cart. After you submit the order if you want to modify /change it, such as change shipping address, change size or product, etc, please contact our Customer Care Team at support@goelia.com.au timely, we will get bac... -
How long will it take my order to arrive?
Please allow 1-5 business days to process in addition to the shipping times, normally it will take about 10 to 15 business days to arrive. The arrival time varies from country to country. If you have problems tracking your order, please feel free to contact us at support@goelia.com.au, Any questi... -
What should I do if I did not receive a confirmation email?
Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our site and se... -
You can follow up the “Size Guide” on each product page to choose the fit size for yourself.
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Why didn't I get an email about my order being shipped?
The shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you confirmed the order status as shipped, but didn't receive the shipping notification, you may have entered your email incorrectly or it could have been sent to your spam fo... -
Why have I not received my goods ordered?
Generally, we need about 1 to 2 working days to process an order before sending it out. Once items are shipped out, we will send you a shipping email. The shipping time may vary from country to country. If there is no tracking number updated or the tracking information does not update for about f...